Mystery Customer

Electronic Account Payment

Thanks to all the customers who have promptly paid their account directly into our bank. As we have said, from time to time, some make entries with incomplete or insufficient details for us to allocate the payment to the correct account.

The statements we send out have common amounts for the popular orders and sometimes there are hundreds of customers who pay exactly identical amounts. This can make it impossible to track untagged payments. As a result the payment is not allocated to the customer and they are sent a message with the next account saying their payment is overdue. As you appreciate, this would upset anybody. Please help us to avoid this embarassing situation.

In July, we received a direct payment from account "NICU 55245s10 Customer" and privacy rules don't allow the bank to help. (Another case of big business hiding behind these laws to avoid taking time to resolve simple problems.) If you made this payment, please contact us so we can correct the error for you.

Maxine and Peter