Here We Go AgainWe got into deep trouble with a good customer about stopping his subscription without notice before Christmas. We spent a lot of time checking our system of recording subs and stops and found we had no instructions to continue on an expired prepaid subscription. Both of us were miffed by the events that had occurred and the time wasted chasing up details. In the end, the customer decided to cancel his subscription.
Today the customer arrived with the letter of offer of renewal that had been posted to him in time to avoid a break in delivery. The letter was clearly (and correctly) addressed. It also had a return address if the mail was unclaimed.
The clear date mark on the envelope, placed by Australia Post, was 10DEC08. In case the obvious has escaped your notice, this mail was delivered on 30JAN09. Over 7 weeks!!!
As we have often said, let us get the Post Office to do a better job on their principal legal obligation of delivering the mail before we sanction them to challenge small business in fields outside their charter. The litany of complaints we receive about their lack of service and ability and the deliberately cumbersome system of registering complaints gives a false impression that they are even doing an "average" job at postal services.
Maxine and PeterLabels: Dunnsnews