SMH Disaster (again)
Delivery Failure
Our delivery driver waited and waited for the Heralds to arrive on Friday. Eventually he gave up and went home. He had other commitments to meet. This was the second Friday in a row that the Herald truck was unreasonably late.
Unfortunately when we are waiting for the truck to arrive (at 4am) there is often no information available to help us with contingency planning. At that time in the morning there is no-one to phone and no update to messages. If the truck arrives after 4am, we have the likelyhood of late deliveries. When it is past 6.30am before the truck arrives, it is impossible to start wrapping for delivery and facing the increasing traffic so late in the morning.
Bad decisions like too many inserts, holding trucks back for a relative handful of minor papers, ongoing production problems, etc, etc, etc, are creating huge problems for us. The frustrating thing is we have absolutely no control over such factors.
Those who did not get a chance to call into the shop and collect their Herald were given a credit for the non delivery. This was about the only course left for us at the time.
Lets hope it doesn't occur again and the Herald gets its act into gear. This is quite unacceptable and provides a huge amount of stress that we definitely don't need.
Maxine and Peter
Our delivery driver waited and waited for the Heralds to arrive on Friday. Eventually he gave up and went home. He had other commitments to meet. This was the second Friday in a row that the Herald truck was unreasonably late.
Unfortunately when we are waiting for the truck to arrive (at 4am) there is often no information available to help us with contingency planning. At that time in the morning there is no-one to phone and no update to messages. If the truck arrives after 4am, we have the likelyhood of late deliveries. When it is past 6.30am before the truck arrives, it is impossible to start wrapping for delivery and facing the increasing traffic so late in the morning.
Bad decisions like too many inserts, holding trucks back for a relative handful of minor papers, ongoing production problems, etc, etc, etc, are creating huge problems for us. The frustrating thing is we have absolutely no control over such factors.
Those who did not get a chance to call into the shop and collect their Herald were given a credit for the non delivery. This was about the only course left for us at the time.
Lets hope it doesn't occur again and the Herald gets its act into gear. This is quite unacceptable and provides a huge amount of stress that we definitely don't need.
Maxine and Peter
Labels: Dunnsnews
posted by Dunn's Newsagency | 9:45 pm
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