Shoddy Work

NSW LOTTERIES PAYMENT ERROR (again)

"A small number of tickets are producing a message "NO PRIZE DUE" when they are checked when they may actually be winners. If the ticket is entered into a draw between Sat 22 Sept Thurs 26 Sept please contact ..."

This was the message agents were given recently. Several questions arise from such a problem in prize payments. One is - what do Lotteries consider a small number? Another is - what about unregistered tickets surrrendered and binned? What can players do about tickets they do not have any more? How much time do NSW Lotteries think agents have to check and undertake such cumbersome tasks? We get 15 cents for each $2 lottery ticket sold less wages, penalty rates, workers compensation, additional insurance, machinery hire, administration, cleaning, light and power, phone charges, security, etc.

Since the people who made the error have a sole job to properly administer the games (and not have to deliver papers, serve customers, sell phonecards, sweep floors, distribute magazines, advise on many products, etc, etc, etc) how badly are they performing their task? What has been done to resolve and eliminate such problems?

In the past month or so there have been a number of monumental errors regarding prize payments. It really is not good enough for our customers. We expect better performance because these errors cause us the grief when we have to face our regular customers. The people causing the problems are shielded from direct contact within the corporation running lotteries.

Maxine and Peter