Scratchie News

WE HAVE A PROBLEM!
Somehow NSW Lotteries has managed to run stock of $2 scratchies so low that a small disaster has happened. The new batch of the next $2 scratchies has a major security problem and cannot be issued to us for sale.
Now we have a situation where agents are waiting for new stock or some may have existing unsold old stock on hand to sell (but this is rare). This seems simple enough, but the problem gets awkward when we are supposed to pay out many free $2 scratchies as prizes on these and other games. You probably do not know that each price level of scratchies offer different commissions so the solution is more difficult than it first seems.
We don’t like to disappoint our good customers and the NSW Lotteries error is making us look tardy. Also our staff have to spend extra time to administer this and explain it to you. Unfortunately this is not up to our high expectations of customer service and we apologise for any problems it causes you.
Maxine and Peter